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Christmas Returns

QUICK RETURNS

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team who you can reach by clicking HERE.

1. Register Your Return

Click HERE to start your return with our return partner, ZigZag. Order number and postcode must be entered exactly as seen on your order confirmation

You will be subjected to ZigZag’s T&C’s and Privacy Policy.

Order number and postcode must be entered exactly as seen on your order confirmation

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

Make sure your items are securely wrapped and your parcel contains all the information requested.

Remember to ask for a receipt as proof of sending.

3. We'll Do The Rest

Once we have processed your return you will receive notification via email.

All successful returns will be credited to the original method used for payment.

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.

RETURNS COSTS

UK customers:

Please note for UK orders there is a returns charge of £2.99 per order, the cost of your return will need to be pre-paid when you are registering your return through the return’s portal.

International customers:

For all orders outside of the UK, the price of your return will vary on your location. More information will be displayed when you log your order through the returns self-serve portal.